POLICE ACTION IN SPAIN – YOUR HELP REQUIRED
Dear Owner,
Towards the end of January, the Spanish police raided the offices of Global Vacations Limited, a marketing company selling Club Class Concierge holiday club membership, arresting sixteen people on suspicion of fraud.
Victims of this alleged fraud will have been approached by resale company ETOO telling them that a buyer had been found for their points or week. They would have been told that the transaction would have to be concluded in person in Malaga. Once there the owners were met by Global Vacations Limited representatives who try to sell them Club Class Concierge membership. This may well have been alongside a cash-back offer through CashBack Europe Plc.
To assist the authorities in Spain with their investigations, evidence is now required from timeshare owners and the purpose of this email is to call on OTE members to inform their staff, post messages on their websites or their newsletters to encourage as many victims as possible come forward. A case can only be built up if sufficient evidence is provided!
In this instance, rather than forwarding complaints to OTE’s enforcement team in Spain, we have been informed that evidence should be sent to the complainant’s local European Consumer Centre, details of which can be found on the ECC website http://ec.europa.eu/consumers/redress_cons/docs/ecc_network_centers.pdf
Photocopies of all documents, a brief statement providing details about their case and photocopies of proof of payments made should be provided.
UK based consumers should send their complaints to:
European Consumer Centre
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon
Essex SS15 6TH
Tel: 08456 04 05 03, Fax: 08456 08 96 00, email: ecc@tsi.org.uk
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Mrs Dot Coppack Said,
February 17, 2009 @ 5:50 am
Hi there,
Thanks for this e-mail concerning Global Vacations. We too are going to Malaga with them in June this year. We have told them that under no circumstances are we selling our time share at Los Claveles.
We have paid them £99 for accomodation at Miraflores Club House and restaurant, but have got our own flights.
We have been on a number of these holidays before. We do have to give them half a day for their hard sell meeting.
We have had various reactions to our refusal, from extreme rudeness, to throwing papers around and them having a tantrum and storming out.
Hope we will be ok!
See you all in two weeks.
Dot
John Jackson Said,
February 20, 2009 @ 11:44 am
I have not been involved with Global Marketing but we were ‘caught’ by a similar scam by Elite Travel in Tenerife,
We enjoyed a cheap holiday at Golf Le Sur and after a meeting paid £3950 for membership of Club Class Concierge,
Although we have yet to use Club Class we have no quarrel with them
Our complaint was with Elite Travel who promised our money back after 51 months. We never received the Voucher from Reclaim. We got no satisfaction from Elite Travel and the matter is now in the hands of the ombudsman as NatWest have
refused to honour their obligation under the Consumer Credit Act.
heatherarmstrong Said,
February 23, 2009 @ 3:55 pm
we have been approached by this company who were very demanding on the phone and said they could offer us the best deal on our time share. this was if we signed up on the night they rang and we paid a fee to go ahead. we declined the offer as we had already booked for tenerife for jan and we could not finance another so quickly. needless to say we have not been contacted again.
Evelyn Byrne Said,
March 11, 2009 @ 11:24 am
We made the foolish mistake of paying Club Class £8,000 a few years ago to join their ’so called’ superior holiday vacation club with the promise of a reclaim a couple of years later which never materialised. It was via a ticket tout in Tenerife and we had to pay £4,000 on the day and the remainder when we got home which we did, thinking we had got a great deal. We were very badly let down by Club Class when we took a holiday in Bali and we never used them again as a result. We were then contacted in 2004 by a company called Key Property Advisory who offered to take them to court with a whole host of clients who had fallen for the same trick having paid various different amounts. Well would you believe it we were foolish enough (again) to pay them for their services and they have never done anything on our behalf – fobbed us off every time we made contact. We must have had ‘mugs’ written on our faces on both ocassions!
So please be advised do not pay any money up front to any company who offer to take Club Class to court unless you are absolutely sure they are bona fide.
As you have guessed we have now given up and conclude that we have lost our down payment but very happy RCI members!
Geoff Fildes Said,
June 22, 2009 @ 1:17 pm
Well i was stupid enough to get caught 3 times each time I was told I would be helped through and everything would work out. We lost about £13.000 altogether. By Global world Travel andIncentive Leisure Group I hae all the paperwork but can get no help on it.Cashback does not pay up . I claime in December for £11,000 went through the procedure correctly received aletter saying all was correct and i am still waiting for payment … Incentive Leisure are now operating in UK they get in contact by using acompany called Transglobal Holiday services who offer to give you legal assistance if you take all paperworwork certs and deeds with you to there branch. When we arrived we were shocked to find Incentive Leisure Offices we were quickly shown the door after a confrontation with the manager… These offices are I Manor Road Walton upon Thames Surrey We have tried the Daily Mirror and Trading Standards but no-one seems all that interested. And still stuck with unwanted timeshare as we now trust no-one